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Grievances & complaints

We listen. We follow up.

Whether the issue is with a TRVO ticket, a smartcard top-up, a partner vendor, or transit safety — file a grievance here. Every report gets a ticket ID, an SLA acknowledgement within 4 hours, and a human reply within 24 hours.

File a grievance

Our SLA

  • Acknowledgement within 4 hours
  • Human reply within 24 hours
  • Refunds processed in 3 business days
  • Vendor escalation tracked end-to-end

Safety emergencies

If you're in immediate danger, call 112 first. TRVO routes safety reports to vendor + city police liaison.

SOS button is built into every active trip.